Skip to main content

Complaints Resolution

About Quay Arktos

Quay Arktos RE Services Limited ABN: 55 679 806 396 holds an Australian Financial Services Licence (AFSL) AFSL No: 563 036.

Complaints and Resolution Informations

Quay Arktos has established procedures for dealing with complaints. If an investor has a complaint, they can contact the Trustee or the Investment Manager during business hours.

How to lodge a complaint

To lodge a complaint please contact Quay Arktos:


By email:

(e) solutions@quayarktos.com.au


By phone:

(t) 02 8405 5672


In writing:

(a) Quay Arktos RE Limited

      Suite 3701, Level 37

      1 Macquarie Place

      SYDNEY NSW 2000


Quay Arktos will use reasonable endeavours to deal with and resolve the complaint within a reasonable time but in any case, no later than 30 days after receipt of the complaint.

How complaints are dealt with

  1. Quay Arktos will acknowledge receipt of each complaint within one business day of when it was received.
  2.  We may contact you in respect to obtaining additional information or clarification in respect to your complaint.
  3.  Our aim is to resolve complaints as quickly as possible; this normally will be no later than 30 calendar days from the date the complaint was received. If the resolution of your complaint may take longer than 30 calendar days, we will write to you setting out the reasons for delay.
  4.  Responses for all complaints will be provided in writing.